1 When is the reservation is considered valid?
The reservation is valid when first payment received, and finalized when the balance of the payment for the total amount of the requested period is confirmed.
2 Are we required to pay a security deposit?
Yes. Guests are asked to pay a security deposit of € 700.00 that can be returned to the customer at the time of departure from which will be deducted an amount equal to the amount of any damage or breakage of glasses, plates, dishes or furniture in the apartments. Where the estimated amount for the repair or replacement exceeds the amount of the deposit, the full amount will not be returned to you. However, iti is requested that you please notify the owner immediately if something is damaged or broken.
3 Who will welcome guests when they arrive at Villa Catola .
Guests are welcomed on site by the owner, or owner's family.
4 At what time are we to plan to arrive?
Arrivals are to be scheduled in the afternoon between 17:00 to 20:00.
Rooms may not be ready prior to 17:00.
5 What do I do if my arrival time is delayed?
You must telephone the owner and advise him of the expected time of arrival.
6 When is check-out time on the day of departure?
The guests are kindly requested to check out by 10:00.
7 Is there parking inside the property?
Yes, there is parking available.
8 How often is the linen changed?
Once each week, on Saturday, used towels and bed linens are to be gathered by the guests and placed into a pillow case. Guests will then place these outside of the Villa's front door. The Villa's host will have clean linens and towels placed in the entrance hall for guests to replenish their rooms on their own.